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About Me
With over 25 years of executive leadership experience in the international BPO (Business Process Outsourcing) and MSP (Managed Services Provider) industries, I’ve dedicated my career to helping organizations achieve operational excellence, drive sustainable growth, and realize their full potential.
My consulting practice focuses on key areas such as Leadership Development, Sales Enablement, Operational Best Practices, Organizational Efficiency, Program Recovery, and Process Improvement. I take a hands-on, results-driven approach grounded in accountability, measurable outcomes, and practical methodologies.
Throughout my career, I’ve led large-scale service delivery operations for Fortune 1000 clients, managing complex, multi-region engagements and driving performance across North America, APAC, Latin America, India, and EMEA. My global experience has equipped me with a deep understanding of regional nuances and the ability to deliver strategic value in any market.
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I’ve had the privilege of working with some of the world’s most recognized and influential brands, partnering directly with C-level executives to solve business challenges, optimize operations, and build high-performing teams. My work has consistently centered on delivering tangible results—whether through cost reduction, improved retention, strategic transformation, or scaling operations for growth.
At the heart of my leadership philosophy is a belief that people and culture are the true differentiators in business. I’m passionate about building environments where individuals are empowered, engaged, and aligned—because when people thrive, organizations do too.
Outside of work, I’m a proud father of three adult children. I enjoy baseball, the outdoors, travel, music, and art—interests that keep me grounded, curious, and continuously inspired.
If you're seeking to transform your organization, enhance operational performance, or scale service delivery with confidence, I’d be honored to help.